Ticket processing
The tTicket processing dDashboard offers insight in the status and processing from customer tickets, including processing times
and feedback. Door data systems support and Customer Relationship Managementsystems systems, sales and management teams, gain teams one clear overview
from performance and bottlenecks.
Support and operational teams can average Resolution times, SLA-compliance and it is number outstanding tickets follow. The dashboard visualizes priorities and bottlenecks, why it is possible
becomes for the Ticket handling systems, optimize, resources efficient in systems, set and of customer satisfaction systems, improve.
KPIs
- Gem. oplostijd
- SLA compliance
- Number of open tickets
Challenge
Organizations have often insufficient insight in the status and processing Van tickets, why Resolution times extend, Service Level Agreements not turn achieved and customer satisfaction can decrease.
Are you as a CFO, Finance Manager, Business Controller Ready to make a difference with Power BI, regardless of your sector?
Solution
The dashboard visualizes priorities
and bottlenecks door data systems support and Customer Relationship Managementsystems systems, sales and management teams, so that teams Resolution times, SLA-compliance and outstanding tickets can
monitor and of Ticket handling efficient
can optimize.
