High Net Promoter Scores (NPS), good reviews... is that what the scaptans work for? No, of course not. Satisfaction is a priority, but by that we mean the good feeling that exists among our employees and how we convey that together to our customers. And then you naturally arrive at Service with a capital S.

100% is committed to providing excellent customer service and making time for it. It’s in the Scapta family’s DNA. If you want to build customer loyalty, it’s not just about performance—it’s also about emotion. We’re in this together as we navigate this rapidly evolving digital world. Our NPS score proves that our approach results in loyalty and satisfaction.

The gauge

The NPS is an international barometer for customer satisfaction. A measure of a product or service's ability to attract word-of-mouth marketing. We convert that satisfaction into a score, the ultimate tool for creating improvement plans in the long term.

At Scapta, we recorded an NPS increase from +29 in 2021 to +60 in 2022! A spectacular result that significantly surpasses the general B2B software and SaaS benchmark NPS of +40 in 2022.

Feedback is worth gold

How we arrive at those scores? Throughout the year, our customers can provide us with feedback via https://nps.scapta.com And in addition, we invite our primary contacts to participate an extra time every six months. In 2022, we had 30 participants.

Last year, we also linked giving feedback to an incentive. Each submission earned 5 euros, and we donated the total amount to vzw Kleine Prins.

The fact is that we effectively do something with those reviews. We act on every point, because there is always room for improvements that we tackle within our Scapta team!

But above all, we like to hear from none other than our customers that we are doing a good job:

“We are very satisfied with the correctness and professionalism of Scapta.”
Bas Bruyninckx, Aurelium

“A company that's not too big, with pleasant people and atmosphere. Short communication lines, collaborative, solution-oriented.”
Cindy Devogelaere, Machiels Group

All that remains is this: a big shout out to all the scaptans and last but not least to all our customers. It is a true pleasure to work with you and we look forward to another exciting year full of new challenges!