Annual Enhancement Program (AEP) Uplift Notice
You are the heart and soul of our business. Thank you for your continued loyalty.
At insightsoftware Our goal remains clear: to empower you, our valued customer, to achieve greater financial intelligence across your organization by connecting to and making sense of your financial data in real-time. As a result of your trust in us, we continue to make key investments to improve your experience and expand our product capabilities to help you deliver better business outcomes.
To ensure we can continue to provide timely and relevant upgrades, functionality enhancements, and access to our Jet support experts, we have included a 4% increase in your Annual Enhancement Program (AEP) costs. This decision was not taken lightly, but it was ultimately necessary to continue providing you with a world-class solution.
Dedicated Jet Customer Success team
As insightsoftware has experienced rapid growth worldwide, we recognize it may, at times, feel more challenging for our customers to know where to turn to guarantee they are heard. In 2021, Insightsoftware assembled a Customer Success team whose primary focus is to address your concerns, remove obstacles, and ensure you get the best return on your investment with Jet. That includes your ability to plan more than a year out on your maintenance renewal.
Product Enhancements
We've made many improvements to the overall performance and usability of Jet Reports, as highlighted in the attached Jet Release Highlights document, and we have an active roadmap of enhancements moving forward. Feedback and enhancement requests from customers are vital.
To our Product Management team's planning and development process; We truly value your feedback.
Thank You
Simply put, we wouldn't exist without you, and we're grateful for your continued support. This small increase will allow us to keep providing you with added value each year.
For more information about the “Jet Release Highlights,” click below.
Sincerely,
Frank Ernst
VP | Customer Success & Growth