Customer feedback
Microsoft Dynamics 365 Customer Voice helps organizations collect targeted customer feedback, Net Promoter Score to systematically improve customer satisfaction. Thanks to the strong link with Microsoft Dynamics 365 work directly from your CRM environment. This allows you to convert feedback into actions more quickly and makes the customer experience measurable and manageable.
With Microsoft Dynamics 365 Customer Voice, you can easily create surveys that you distribute via email, web forms, or other digital channels. Additionally, all responses are automatically linked to existing customer, account, and contact information in Dynamics 365 CRM. This way, feedback always remains available in the right context, and you don't lose valuable insights.
Many companies collect feedback, but few take action on it. With Dynamics 365 Customer Voice The follow-up happens directly in your CRM. This allows teams to respond faster and prevents signals from getting lost in separate Excel files or inboxes.
Additionally, Customer Voice makes it easy to Net Promoter Score (NPS) to track customer satisfaction over time. By combining these figures with CRM data, you can see not only what customers are saying but also why they are saying it.
By combining feedback with customer data, you can identify trends and risks more quickly. This allows you to proactively capitalize on opportunities and avoid negative customer experiences before they escalate.
Nederlands (België) Nederlands (België) 
English
