If you are considering the implementation of a new ERP or CRM system, you have a choice between two types of implementation partners. On one hand, there are the traditional providers who – in short – set up the software as you work today, train your end-users, and then leave. On the other hand, there are providers who view the new software solution as a catalyst for changes in business processes and thinking (like Scapta). And for putting your customers at the center.
Naturally, the question then arises as to what kind of provider your company needs. And to divide the potential providers on your longlist along this dividing line. It is clear that this second category of providers must possess different knowledge and skills. The courage to make difficult topics discussable is certainly one of them. And it is good to realize that, on average, this group of partners has more experienced consultants and generally charges higher rates.
Despite the current crisis, changing purchasing behavior, and disruptive business models, the majority of ERP or CRM buyers today still opt to re-automate their existing processes and setups. Sometimes as a conscious choice, but often unconsciously. This results in them continuing to manage their organization with new software based on outdated assumptions.
But to truly take advantage of new technologies, one must be willing to change. EVEN if it causes internal pain! A supplier with the competencies of a sparring partner is then indispensable!
If you truly want to make real progress with your next ERP or CRM package or digital transformation project, you'd do well to not select your implementation partner solely based on the lowest rates. You'll be better served by carefully considering the best sparring partner. And that immediately forms a solid foundation for a successful project with a positive return on your investment.