{"id":12658,"date":"2025-10-02T09:51:08","date_gmt":"2025-10-02T07:51:08","guid":{"rendered":"https:\/\/scapta.com\/?p=12658"},"modified":"2026-06-08T14:57:15","modified_gmt":"2026-06-08T12:57:15","slug":"duck","status":"publish","type":"post","link":"https:\/\/scapta.com\/en\/klanten\/dux\/","title":{"rendered":"Grow without chaos, with Scapta and Business Central at Dux"},"content":{"rendered":"

As a fourth-generation family business, we know Dux<\/strong> This is what it means to do business. Originally started in the brush industry, the company has grown in recent years to become the exclusive distributor of premium hair care brands such as Moroccanoil, Maria Nila, Evo, and Rica. This expansion brought many new customers. And where Excel and a limited VAT setup used to suffice, the system soon reached its limits.<\/strong><\/strong><\/strong><\/em><\/p>\n\n\n\n

Paul de Poot, Managing Director at Dux, looks back: \u201cWe went from about twenty large clients to hundreds of hair salons. Excel no longer worked and Dynamics NAV only handled the orders. The rest remained fragmented.\u201d<\/em><\/p>\n\n\n\n

The increasing complexity of discounts and promotions for field representatives, and the desire for an integrated CRM, made it clear that Dux needed a stable foundation for the future.<\/p>\n\n\n\n

To comb the knots out of the system<\/h4>\n\n\n\n

Together with scapta<\/strong> Goose, duck, for Microsoft Dynamics 365 Business Central<\/strong> as a new foundation. All data since 2017 was migrated. The old system was shut down on Friday evening, and the organization was already running on Business Central by Monday morning. Not a completely new start, but a fresh reset.<\/p>\n\n\n\n

\u201cFriday evening we stopped. Monday morning we were in the new system, with all the data since 2017.\u201d<\/em><\/em><\/em><\/p>\u2013 Paul de Poot, Managing Director<\/em><\/em><\/em><\/em><\/em><\/cite><\/blockquote><\/figure>\n\n\n\n

The migration went remarkably smoothly. Where many companies are hesitant about data transfer and potential downtime, continuity was guaranteed at Dux.

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Everything is in order<\/h4>\n\n\n\n

With Business Central, Dux now has one integrated system. Accounting, inventory, logistics, sales, and CRM are all connected. This not only leads to greater efficiency but also more peace of mind within the organization.<\/p>\n\n\n\n

According to Paul, that's the biggest difference: <\/strong>\u201cWe don't want separate tools or duplicate data. Everything starts from Business Central. That provides peace of mind and control.\u201d<\/em><\/p>\n\n\n\n

Employees no longer have to keep separate files or enter data twice. From incoming goods and order proposals to delivery notes: the entire process is now in one flow. What used to be separate puzzle pieces now forms a cohesive whole.<\/p>\n\n\n\n

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Human-scale cooperation<\/h4>\n\n\n\n

According to Paul, the collaboration was once again a logical choice. \u201cWe looked at the market, but in the end, we knew: Scapta understands us best. Their pragmatic approach gave us confidence. The consultants kept pace with us and took our specific needs into account, from discounts to promotions.\u201d<\/p>\n\n\n\n

Paul explains: \u201cWe knew our needs differed from the standard, but Scapta helped us remain flexible without unnecessary customization.\u201d<\/em><\/p>\n\n\n\n

Through workshops and consultation sessions, the employees involved were also taken along. As a result, the go-live was not just a technical transition, but also a supported change within the organization. As Paul summarizes it: \u201cIt didn't feel like someone flipped a switch, but like we were starting fresh together.\u201d<\/em><\/p>\n\n\n\n

Orders neatly in model<\/h4>\n\n\n\n

\u201cDynamics NAV used to only handle orders. Now Business Central supports the entire process: from purchasing to delivery and accounting,\u201d Paul explains.<\/p>\n\n\n\n

With Power BI, account managers are no longer just looking in the rearview mirror, but forward with a complete view of their customers. Which products are doing well, where are there gaps in the product range, which credit notes have been issued? All information is immediately available, making commercial conversations well-founded and targeted.<\/p>\n\n\n\n

Paul attacks: \u201cThanks to Power BI, our colleagues in the field immediately have visibility into what's happening with their clients. That makes their conversations concrete and to the point.\u201d<\/em><\/p>\n\n\n\n

The result? Less manual work and fewer errors, continuity thanks to the migration of historical data, and more insight for everyone in the organization.<\/p>\n\n\n\n

More customers, fewer worries<\/h4>\n\n\n\n

Dux and Scapta will continue to optimize: refining report definitions, streamlining the logistical flow (including labels), and sharpening commercial flexibility around discounts and promotions. Additionally, Dux is looking ahead to AI applications.<\/strong><\/p>\n\n\n\n

\u201cWe receive orders through all sorts of channels: from WhatsApp photos to scrap pieces of paper. AI can help interpret that faster and more consistently,\u201d says Paul, looking ahead.<\/p>\n\n\n\n

The goal? To give sales and inside sales more time for the essentials: helping customers and continuing Dux's growth. Or as Paul concludes: \u201cWe want to be ready for the next generation. And Scapta helps us with that.\u201d<\/em><\/p>\n\n\n\n

Time for a system that grows with you?<\/h4>\n\n\n\n

Let yourself be guided by scapta<\/strong> and discover how your organization can take the next digital step.<\/p>\n\n\n\n

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