{"id":839,"date":"2020-07-13T16:01:37","date_gmt":"2020-07-13T14:01:37","guid":{"rendered":"https:\/\/dev-wordpress-b24264f7b1e0.hyperlane.co\/?page_id=839"},"modified":"2026-05-19T16:05:22","modified_gmt":"2026-05-19T14:05:22","slug":"dynamics-365-customer-service","status":"publish","type":"page","link":"https:\/\/scapta.com\/en\/dynamics-365-customer-service\/","title":{"rendered":"Dynamics 365 Customer Service"},"content":{"rendered":"<section class=\"section dark\" id=\"section_683818547\">\n\t\t<div class=\"bg section-bg fill bg-fill bg-loaded\" >\n\n\t\t\t\n\t\t\t<div class=\"section-bg-overlay absolute fill\"><\/div>\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n\t<div id=\"gap-1529669717\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1529669717 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row\"  id=\"row-1315267698\">\n\n\n\t<div id=\"col-1821241943\" class=\"col medium-7 small-12 large-9\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"gap-987320045\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-987320045 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div id=\"gap-960098964\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-960098964 {\n  padding-top: 96px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<h1><span style=\"font-size: 130%;\">Microsoft Dynamics 365 Customer Service<\/span><\/h1>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_683818547 {\n  padding-top: 50px;\n  padding-bottom: 50px;\n}\n#section_683818547 .section-bg-overlay {\n  background-color: rgba(9, 100, 150, 0.512);\n}\n#section_683818547 .section-bg.bg-loaded {\n  background-image: url(https:\/\/scapta.com\/wp-content\/uploads\/2026\/04\/emma-en-yentl-1.jpg);\n}\n#section_683818547 .section-bg {\n  background-position: 45% 18%;\n}\n#section_683818547 .ux-shape-divider--top svg {\n  height: 150px;\n  --divider-top-width: 100%;\n}\n#section_683818547 .ux-shape-divider--bottom svg {\n  height: 150px;\n  --divider-width: 100%;\n}\n@media (min-width:550px) {\n  #section_683818547 {\n    padding-top: 100px;\n    padding-bottom: 100px;\n  }\n}\n@media (min-width:850px) {\n  #section_683818547 {\n    padding-top: 100px;\n    padding-bottom: 100px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n\t<section class=\"section\" id=\"section_1343745376\">\n\t\t<div class=\"bg section-bg fill bg-fill bg-loaded bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n\t<div id=\"gap-539659971\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-539659971 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row\"  id=\"row-1220904174\">\n\n\n\t<div id=\"col-201825070\" class=\"col medium-12 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n  <div class=\"banner has-hover\" id=\"banner-70118013\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <div class=\"bg fill bg-fill bg-loaded\"><\/div>\n                                    \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n\n\n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-70118013 {\n  padding-top: 500px;\n}\n#banner-70118013 .bg.bg-loaded {\n  background-image: url(https:\/\/scapta.com\/wp-content\/uploads\/2025\/01\/2025-01-07-Scapta-Movito-024_hr-2-1024x683.jpg);\n}\n#banner-70118013 .ux-shape-divider--top svg {\n  height: 150px;\n  --divider-top-width: 100%;\n}\n#banner-70118013 .ux-shape-divider--bottom svg {\n  height: 150px;\n  --divider-width: 100%;\n}\n<\/style>\n  <\/div>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row align-right\"  id=\"row-1114738480\">\n\n\n\t<div id=\"col-924753194\" class=\"col medium-12 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(255, 255, 255);\" >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-2985395722\" class=\"text\">\n\t\t\n\n<h2><span data-text-color=\"primary\">Dynamics 365 Customer Service for more efficient customer service<\/span><\/h2>\n\t\t\n<style>\n#text-2985395722 {\n  font-size: 1.25rem;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:15.2px;margin-bottom:15.2px;max-width:112px;height:6px;background-color:rgb(251, 176, 59);\"><\/div>\n\n<p>Expectations are constantly rising. Customers want fast, relevant feedback on their questions anytime, anywhere. With the built-in intelligence of Microsoft Dynamics 365 Customer Service, you can deliver fast, personalized service and manage every customer interaction.<\/p>\n<a href=\"https:\/\/scapta.com\/en\/solution\/\" target=\"_self\" class=\"button secondary\"  style=\"border-radius:99px;padding:0px 20px 0px 20px;\">\n    <span>Discover all solutions<\/span>\n  <\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-924753194 > .col-inner {\n  padding: 7% 8% 5% 8%;\n  margin: -50px 0 0px 0px;\n}\n@media (min-width:550px) {\n  #col-924753194 > .col-inner {\n    padding: 6% 8% 5% 8%;\n  }\n}\n@media (min-width:850px) {\n  #col-924753194 > .col-inner {\n    padding: 8% 8% 5% 8%;\n    margin: -290px 0px 0px 0px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1343745376 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  background-color: rgb(255,255,255);\n}\n#section_1343745376 .ux-shape-divider--top svg {\n  height: 150px;\n  --divider-top-width: 100%;\n}\n#section_1343745376 .ux-shape-divider--bottom svg {\n  height: 150px;\n  --divider-width: 100%;\n}\n@media (min-width:550px) {\n  #section_1343745376 {\n    padding-top: 50px;\n    padding-bottom: 50px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n\t<div id=\"text-3827167411\" class=\"text\">\n\t\t\n\n<h2 style=\"text-align: center;\"><span style=\"font-size: 65%;\"><span style=\"color: #0000ff;\" data-text-color=\"primary\">Are you also having trouble with...<\/span><\/span><\/h2>\n\t\t\n<style>\n#text-3827167411 {\n  font-size: 1.75rem;\n  text-align: center;\n}\n@media (min-width:550px) {\n  #text-3827167411 {\n    font-size: 1.25rem;\n  }\n}\n@media (min-width:850px) {\n  #text-3827167411 {\n    font-size: 1.75rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"text-center\"><div class=\"is-divider divider clearfix\" style=\"margin-top:15.2px;margin-bottom:15.2px;max-width:112px;height:6px;background-color:rgb(251, 176, 59);\"><\/div><\/div>\n\n\t<section class=\"section\" id=\"section_1795665491\">\n\t\t<div class=\"bg section-bg fill bg-fill bg-loaded bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n\t<div id=\"gap-2115351564\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-2115351564 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row\" style=\"max-width:1300px\" id=\"row-277261338\">\n\n\n\t<div id=\"col-2086752578\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"row\" style=\"max-width:1300px\" id=\"row-82731901\">\n\n\n\t<div id=\"col-503463510\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner box-shadow-2 box-shadow-3-hover\" style=\"background-color:rgb(255, 255, 255);\" >\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-color:rgb(9, 100, 150);border-width:10px 0px 0px 0px;\">\n\t<\/div>\n\t\t\t\n\n<h2><span style=\"font-size: 90%;\" data-text-color=\"primary\">Optimization of service processes<\/span><\/h2>\n<p>Receive and handle customer requests through multiple channels, such as email, chat, social media, and phone. This allows customers to communicate on their preferred channel, which increases customer satisfaction.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-503463510 > .col-inner {\n  padding: 30px 30px 56px 30px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-998439136\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner box-shadow-2 box-shadow-3-hover\" style=\"background-color:rgb(255, 255, 255);\" >\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-color:rgb(9, 100, 150);border-width:10px 0px 0px 0px;\">\n\t<\/div>\n\t\t\t\n\n<h2><span style=\"font-size: 90%;\" data-text-color=\"primary\">Crisis management<\/span><\/h2>\n<p>AI-powered support helps answer common questions quickly and accurately, allowing employees to focus on more complex issues.<\/p>\n\t<div id=\"gap-399375914\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-399375914 {\n  padding-top: 33px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-998439136 > .col-inner {\n  padding: 30px 30px 56px 30px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-808223673\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner box-shadow-2 box-shadow-3-hover\" style=\"background-color:rgb(255, 255, 255);\" >\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-color:rgb(9, 100, 150);border-width:10px 0px 0px 0px;\">\n\t<\/div>\n\t\t\t\n\n<h2><span style=\"font-size: 90%;\" data-text-color=\"primary\">Getting to know your customers<\/span><\/h2>\n<p>Use voice and behavior recognition for a fast and personal way to establish customer identity and gain insights from customer interactions to tailor offers and recommendations to personal preferences.<\/p>\n\t<div id=\"gap-2016610234\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-2016610234 {\n  padding-top: 32px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-808223673 > .col-inner {\n  padding: 30px 30px 30px 30px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-2086752578 > .col-inner {\n  margin: 0px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1795665491 {\n  padding-top: 16px;\n  padding-bottom: 16px;\n}\n#section_1795665491 .ux-shape-divider--top svg {\n  height: 150px;\n  --divider-top-width: 100%;\n}\n#section_1795665491 .ux-shape-divider--bottom svg {\n  height: 150px;\n  --divider-width: 100%;\n}\n<\/style>\n\t<\/section>\n\t\n\t<div id=\"text-239886760\" class=\"text\">\n\t\t\n\n<h2 style=\"text-align: center;\"><span style=\"font-size: 65%;\"><span style=\"color: #0000ff;\" data-text-color=\"primary\">Discover the possibilities of Dynamics 365 Customer Service for yourself<\/span><\/span><\/h2>\n\t\t\n<style>\n#text-239886760 {\n  font-size: 1.75rem;\n  text-align: center;\n}\n@media (min-width:550px) {\n  #text-239886760 {\n    font-size: 1.25rem;\n  }\n}\n@media (min-width:850px) {\n  #text-239886760 {\n    font-size: 1.75rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"text-center\"><div class=\"is-divider divider clearfix\" style=\"margin-top:15.2px;margin-bottom:15.2px;max-width:112px;height:6px;background-color:rgb(251, 176, 59);\"><\/div><\/div>\n\n\t<div id=\"gap-2115897918\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-2115897918 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row\"  id=\"row-1410727455\">\n\n\n\t<div id=\"col-100200968\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"video video-fit mb\" style=\"padding-top:56.25%;\"><iframe loading=\"lazy\" title=\"Week of the Webinar: Microsoft Dynamics 365 Customer Service\" width=\"1020\" height=\"574\" src=\"https:\/\/www.youtube.com\/embed\/-G1GmUo2zaE?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"text-3374007712\" class=\"text\">\n\t\t\n\n<h2 style=\"text-align: center;\"><span style=\"font-size: 65%;\"><span style=\"color: #0000ff;\" data-text-color=\"primary\">Our happy customers<\/span><\/span><\/h2>\n\t\t\n<style>\n#text-3374007712 {\n  font-size: 1.75rem;\n  text-align: center;\n}\n@media (min-width:550px) {\n  #text-3374007712 {\n    font-size: 1.25rem;\n  }\n}\n@media (min-width:850px) {\n  #text-3374007712 {\n    font-size: 1.75rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row\"  id=\"row-1822287238\">\n\n\n\t<div id=\"col-66823535\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner text-right\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"gap-861434893\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-861434893 {\n  padding-top: 45px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_561565827\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"225\" height=\"225\" src=\"https:\/\/scapta.com\/wp-content\/uploads\/2025\/09\/images-1.jpeg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/scapta.com\/wp-content\/uploads\/2025\/09\/images-1.jpeg 225w, https:\/\/scapta.com\/wp-content\/uploads\/2025\/09\/images-1-150x150.jpeg 150w\" sizes=\"auto, (max-width: 225px) 100vw, 225px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_561565827 {\n  width: 70%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1753747675\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"text-center\"><div class=\"is-divider divider clearfix\" style=\"margin-top:15.2px;margin-bottom:15.2px;max-width:112px;height:6px;background-color:rgb(251, 176, 59);\"><\/div><\/div>\n\n\t<div id=\"gap-2006907417\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-2006907417 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_583508709\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"225\" height=\"225\" src=\"https:\/\/scapta.com\/wp-content\/uploads\/2025\/09\/images.jpeg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/scapta.com\/wp-content\/uploads\/2025\/09\/images.jpeg 225w, https:\/\/scapta.com\/wp-content\/uploads\/2025\/09\/images-150x150.jpeg 150w\" sizes=\"auto, (max-width: 225px) 100vw, 225px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_583508709 {\n  width: 47%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1289856696\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<section class=\"section\" id=\"section_481330269\">\n\t\t<div class=\"bg section-bg fill bg-fill bg-loaded bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-color:rgb(254, 215, 80);border-width:0px 0px 0px 0px;\">\n\t<\/div>\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row align-middle align-center\" style=\"max-width:1300px\" id=\"row-451933463\">\n\n\n\t<div id=\"col-3455061\" class=\"col medium-10 small-12 large-5\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-3728245977\" class=\"text\">\n\t\t\n\n<h2><span style=\"font-size: 65%;\" data-text-color=\"primary\">Yes, I want Dynamics 365 Customer Service!<\/span><\/h2>\n\t\t\n<style>\n#text-3728245977 {\n  font-size: 1.75rem;\n  text-align: left;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:15.2px;margin-bottom:15.2px;max-width:112px;height:6px;background-color:rgb(251, 176, 59);\"><\/div>\n\n\t<div id=\"gap-555181641\" class=\"gap-element clearfix\" style=\"display:block; 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