{"id":6444,"date":"2022-12-02T10:58:27","date_gmt":"2022-12-02T09:58:27","guid":{"rendered":"https:\/\/scapta.com\/?page_id=6444"},"modified":"2026-05-19T15:49:28","modified_gmt":"2026-05-19T13:49:28","slug":"dynamics-365-customer-voice","status":"publish","type":"page","link":"https:\/\/scapta.com\/en\/dynamics-365-customer-voice\/","title":{"rendered":"Dynamics 365 Customer Voice"},"content":{"rendered":"<section class=\"section dark\" id=\"section_1694064019\">\n\t\t<div class=\"bg section-bg fill bg-fill bg-loaded\" >\n\n\t\t\t\n\t\t\t<div class=\"section-bg-overlay absolute fill\"><\/div>\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n\t<div id=\"gap-518585789\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-518585789 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row\"  id=\"row-178711698\">\n\n\n\t<div id=\"col-855328323\" class=\"col medium-7 small-12 large-9\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"gap-1713480206\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1713480206 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div id=\"gap-1692814220\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1692814220 {\n  padding-top: 90px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<h1><span style=\"font-size: 130%;\">Microsoft Dynamics 365 Customer Voice<\/span><\/h1>\n<div>\n<p><span style=\"font-size: 100%;\"><strong>Microsoft Dynamics 365 Customer Voice<\/strong> helps organizations collect targeted customer feedback, <a href=\"https:\/\/scapta.com\/en\/net-promoter-score\/\">Net Promoter Score<\/a> to systematically improve customer satisfaction. Thanks to the strong link with <strong>Microsoft Dynamics 365<\/strong> work directly from your CRM environment. This allows you to convert feedback into actions more quickly and makes the customer experience measurable and manageable.<\/span><\/p>\n<div>\n<p>\u00a0<\/p>\n<\/div>\n<p>\u00a0<\/p>\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1694064019 {\n  padding-top: 50px;\n  padding-bottom: 50px;\n}\n#section_1694064019 .section-bg-overlay {\n  background-color: rgba(9, 100, 150, 0.645);\n}\n#section_1694064019 .section-bg.bg-loaded {\n  background-image: url(https:\/\/scapta.com\/wp-content\/uploads\/2026\/05\/2023-03-10-Scapta-_Movito_-137-scaled.jpg);\n}\n#section_1694064019 .section-bg {\n  background-position: 40% 16%;\n}\n#section_1694064019 .ux-shape-divider--top svg {\n  height: 150px;\n  --divider-top-width: 100%;\n}\n#section_1694064019 .ux-shape-divider--bottom svg {\n  height: 150px;\n  --divider-width: 100%;\n}\n@media (min-width:550px) {\n  #section_1694064019 {\n    padding-top: 100px;\n    padding-bottom: 100px;\n  }\n}\n@media (min-width:850px) {\n  #section_1694064019 {\n    padding-top: 100px;\n    padding-bottom: 100px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n\t<section class=\"section\" id=\"section_1562383616\">\n\t\t<div class=\"bg section-bg fill bg-fill bg-loaded bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-color:rgb(78, 101, 123);border-width:0px 0px 0px 0px;\">\n\t<\/div>\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n\t<div id=\"gap-1715600086\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1715600086 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row align-middle align-center\" style=\"max-width:1300px\" id=\"row-1269593040\">\n\n\n\t<div id=\"col-1691354646\" class=\"col medium-12 small-12 large-7\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"slider-wrapper relative\" id=\"slider-1762739292\" >\n    <div class=\"slider slider-nav-simple slider-nav-normal slider-nav-light slider-style-normal slider-show-nav\"\n        data-flickity-options='{            \"cellAlign\": \"center\",            \"imagesLoaded\": true,            \"lazyLoad\": 1,            \"freeScroll\": false,            \"wrapAround\": true,            \"autoPlay\": 3000,            \"pauseAutoPlayOnHover\" : false,            \"prevNextButtons\": true,            \"contain\" : true,            \"adaptiveHeight\" : true,            \"dragThreshold\" : 10,            \"percentPosition\": true,            \"pageDots\": false,            \"rightToLeft\": false,            \"draggable\": true,            \"selectedAttraction\": 0.1,            \"parallax\" : 0,            \"friction\": 0.6        }'\n        >\n        \n\n\n  <div class=\"banner has-hover\" id=\"banner-1521198800\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <div class=\"bg fill bg-fill bg-loaded\"><\/div>\n                                    \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n\n\n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-1521198800 {\n  padding-top: 389px;\n  background-color: rgb(39, 54, 71);\n}\n#banner-1521198800 .bg.bg-loaded {\n  background-image: url(https:\/\/scapta.com\/wp-content\/uploads\/2026\/05\/2023-03-10-Scapta-_Movito_-137-1024x683.jpg);\n}\n#banner-1521198800 .ux-shape-divider--top svg {\n  height: 150px;\n  --divider-top-width: 100%;\n}\n#banner-1521198800 .ux-shape-divider--bottom svg {\n  height: 150px;\n  --divider-width: 100%;\n}\n<\/style>\n  <\/div>\n\n\n\n     <\/div>\n\n     <div class=\"loading-spin dark large centered\"><\/div>\n\n     \t<\/div>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-211983022\" class=\"col medium-11 small-12 large-5\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-2497858166\" class=\"text\">\n\t\t\n\n<h2><span style=\"font-size: 65%;\" data-text-color=\"primary\">Gather feedback and listen to your customers<\/span><\/h2>\n\n\t\t\n<style>\n#text-2497858166 {\n  font-size: 1.75rem;\n  text-align: left;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-3550085786\" class=\"text\">\n\t\t\n\n<p><span style=\"font-size: 100%;\">With Microsoft Dynamics 365 Customer Voice, you can easily create surveys that you distribute via email, web forms, or other digital channels. Additionally, all responses are automatically linked to existing customer, account, and contact information in <strong>Dynamics 365 CRM<\/strong>. This way, feedback always remains available in the right context, and you don't lose valuable insights.<\/span><\/p>\n\t\t\n<style>\n#text-3550085786 {\n  text-align: left;\n}\n<\/style>\n\t<\/div>\n\t\n<a href=\"https:\/\/scapta.com\/en\/solution\/\" target=\"_self\" class=\"button secondary\"  style=\"border-radius:99px;\">\n    <span>Discover all solutions<\/span>\n  <\/a>\n\n\n\t<div id=\"gap-1713607102\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1713607102 {\n  padding-top: 15px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-211983022 > .col-inner {\n  padding: 0px 0px 0px 0;\n}\n@media (min-width:550px) {\n  #col-211983022 > .col-inner {\n    padding: 0px 0px 0px 35px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-86209401\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-86209401 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<h2 style=\"text-align: center;\"><span style=\"font-size: 120%;\" data-text-color=\"primary\">Are you also having trouble with...<\/span><\/h2>\n\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1562383616 {\n  padding-top: 70px;\n  padding-bottom: 70px;\n}\n#section_1562383616 .ux-shape-divider--top svg {\n  height: 150px;\n  --divider-top-width: 100%;\n}\n#section_1562383616 .ux-shape-divider--bottom svg {\n  height: 150px;\n  --divider-width: 100%;\n}\n@media (min-width:850px) {\n  #section_1562383616 {\n    padding-top: 120px;\n    padding-bottom: 120px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n\t<section class=\"section\" id=\"section_374549801\">\n\t\t<div class=\"bg section-bg fill bg-fill bg-loaded bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n\t<div id=\"gap-1769776596\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1769776596 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row\" style=\"max-width:1300px\" id=\"row-1475795839\">\n\n\n\t<div id=\"col-1476285910\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"row\" style=\"max-width:1300px\" id=\"row-1385953431\">\n\n\n\t<div id=\"col-120920811\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner box-shadow-2 box-shadow-3-hover\" style=\"background-color:rgb(255, 255, 255);\" >\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-color:rgb(9, 100, 150);border-width:10px 0px 0px 0px;\">\n\t<\/div>\n\t\t\t\n\n<h3><span data-text-color=\"primary\">Gather feedback<br \/><\/span><\/h3>\n<p><span style=\"font-size: 100%;\">Many companies collect feedback, but few take action on it. With <strong>Dynamics 365 Customer Voice<\/strong> The follow-up happens directly in your CRM. This allows teams to respond faster and prevents signals from getting lost in separate Excel files or inboxes.<\/span><\/p>\n\t<div id=\"gap-910878436\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-910878436 {\n  padding-top: 25px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-120920811 > .col-inner {\n  padding: 30px 30px 30px 30px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1020758850\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner box-shadow-2 box-shadow-3-hover\" style=\"background-color:rgb(255, 255, 255);\" >\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-color:rgb(9, 100, 150);border-width:10px 0px 0px 0px;\">\n\t<\/div>\n\t\t\t\n\n<h3><span data-text-color=\"primary\">Measuring customer satisfaction<\/span><\/h3>\n<p><span style=\"font-size: 100%;\">Additionally, Customer Voice makes it easy to <strong>Net Promoter Score (NPS)<\/strong> to track customer satisfaction over time. By combining these figures with CRM data, you can see not only what customers are saying but also why they are saying it.<\/span><\/p>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1020758850 > .col-inner {\n  padding: 30px 30px 55px 30px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-935152832\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner box-shadow-2 box-shadow-3-hover\" style=\"background-color:rgb(255, 255, 255);\" >\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-color:rgb(9, 100, 150);border-width:10px 0px 0px 0px;\">\n\t<\/div>\n\t\t\t\n\n<h3><span data-text-color=\"primary\">to take proactive action<\/span><\/h3>\n<p><span style=\"font-size: 100%;\">By combining feedback with customer data, you can identify trends and risks more quickly. This allows you to proactively capitalize on opportunities and avoid negative customer experiences before they escalate.<\/span><\/p>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-935152832 > .col-inner {\n  padding: 30px 30px 79px 30px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1476285910 > .col-inner {\n  margin: -130px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-592319544\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-592319544 {\n  padding-top: 34px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row align-middle align-center\" style=\"max-width:1300px\" id=\"row-596575627\">\n\n\n\t<div id=\"col-686743786\" class=\"col medium-10 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-2314506171\" class=\"text\">\n\t\t\n\n<h2><span style=\"font-size: 65%;\" data-text-color=\"primary\">Yes, I want Microsoft Dynamics 365 Customer Voice<\/span><\/h2>\n<h5><span style=\"font-size: 75%;\" data-text-color=\"secondary\">Ask Captain Wesley!<\/span><\/h5>\n\n\t\t\n<style>\n#text-2314506171 {\n  font-size: 1.75rem;\n  text-align: left;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-760492110\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-760492110 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1358-o1\" lang=\"nl-BE\" dir=\"ltr\" data-wpcf7-id=\"1358\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/6444#wpcf7-f1358-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact Form\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/en\/wp-json\/wp\/v2\/pages\/6444#wpcf7-f1358-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" 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100%;\n}\n<\/style>\n\t<\/section>","protected":false},"excerpt":{"rendered":"<p>Customer feedback<\/p>","protected":false},"author":1,"featured_media":13784,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-transparent-header-light.php","meta":{"footnotes":""},"class_list":["post-6444","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Klantfeedback &amp; NPS | Microsoft Dynamics 365 Customer Voice<\/title>\n<meta name=\"description\" content=\"Verzamel gerichte klantfeedback, meet NPS en verbeter de klantbeleving met Microsoft Dynamics 365 Customer Voice.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/scapta.com\/en\/dynamics-365-customer-voice\/\" \/>\n<meta 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