{"id":5734,"date":"2022-08-10T11:50:02","date_gmt":"2022-08-10T09:50:02","guid":{"rendered":"https:\/\/scapta.com\/?page_id=5734"},"modified":"2023-01-24T10:49:47","modified_gmt":"2023-01-24T09:49:47","slug":"complaint-follow-up","status":"publish","type":"page","link":"https:\/\/scapta.com\/en\/klachtenopvolging\/","title":{"rendered":"Complaints"},"content":{"rendered":"<section class=\"section dark\" id=\"section_809419728\">\n\t\t<div class=\"bg section-bg fill bg-fill bg-loaded\" >\n\n\t\t\t\n\t\t\t<div class=\"section-bg-overlay absolute fill\"><\/div>\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\"  id=\"row-2031896433\">\n\n\n\t<div id=\"col-1223693976\" class=\"col medium-7 small-9 large-11\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"gap-228413603\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-228413603 {\n  padding-top: 40px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div id=\"gap-1347032341\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1347032341 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<h1>&nbsp;<\/h1>\n<h1><span style=\"font-size: 180%;\">Complaint follow-up<\/span><\/h1>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_809419728 {\n  padding-top: 100px;\n  padding-bottom: 100px;\n}\n#section_809419728 .section-bg-overlay {\n  background-color: rgba(53, 91, 119, 0.88);\n}\n#section_809419728 .section-bg.bg-loaded {\n  background-image: url(https:\/\/scapta.com\/wp-content\/uploads\/2022\/08\/141021_Scapta2-38-scaled.jpg);\n}\n#section_809419728 .section-bg {\n  background-position: 43% 31%;\n}\n#section_809419728 .ux-shape-divider--top svg {\n  height: 150px;\n  --divider-top-width: 100%;\n}\n#section_809419728 .ux-shape-divider--bottom svg {\n  height: 150px;\n  --divider-width: 100%;\n}\n@media (min-width:550px) {\n  #section_809419728 {\n    padding-top: 140px;\n    padding-bottom: 140px;\n  }\n}\n@media (min-width:850px) {\n  #section_809419728 {\n    padding-top: 75px;\n    padding-bottom: 75px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n\t<section class=\"section\" id=\"section_1835444256\">\n\t\t<div class=\"bg section-bg fill bg-fill bg-loaded bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\"  id=\"row-644087661\">\n\n\n\t<div id=\"col-482002720\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"row\"  id=\"row-1921227148\">\n\n\n\t<div id=\"col-1221877909\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2><span style=\"font-size: 90%;\" data-text-color=\"primary\"><strong>From now on, your complaint follow-up will be efficient and worry-free.<\/strong><\/span><\/h2>\n<p><strong>Microsoft Dynamics 365 and the XPR365 add-on from scapta, the digital answer for your SME! <\/strong><\/p>\n<p>Customer service on wheels? That's only possible if complaints are followed up as quickly and efficiently as possible.<\/p>\n<p>With our solution, you keep customer and supplier complaints separate. You'll immediately know which actions to take, which credit note to send, etc. From now on, your complaint handling will run smoothly.<\/p>\n<a rel=\"noopener noreferrer\" href=\"https:\/\/www.linkedin.com\/smart-links\/AQGNGM9H3OSi1A\" target=\"_blank\" class=\"button primary\"  style=\"border-radius:99px;\">\n    <span>Watch the Xpr365 demo<\/span>\n  <\/a>\n\n\n\t<div id=\"gap-1006752536\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1006752536 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row\"  id=\"row-1841336697\">\n\n\n\t<div id=\"col-264018508\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2><span style=\"font-size: 90%;\" data-text-color=\"primary\"><strong>Do you also want...<\/strong><\/span><\/h2>\n<ul>\n<li>Preventing complaints from being lost and not followed up on?<\/li>\n<li>Associate the correct details, photos, and documents with the right complaint?<\/li>\n<li>That the right people are immediately aware of a complaint?<\/li>\n<li>Easily follow up on complaints with the right actions, credit notes, communication, etc.?<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1378765987\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"gap-281689962\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-281689962 {\n  padding-top: 19px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_2115982434\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" style=\"margin:0px -53px 0px 97px;\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"680\" src=\"https:\/\/scapta.com\/wp-content\/uploads\/2022\/08\/141021_Scapta2-40-1024x683.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/scapta.com\/wp-content\/uploads\/2022\/08\/141021_Scapta2-40-1024x683.jpg 1024w, https:\/\/scapta.com\/wp-content\/uploads\/2022\/08\/141021_Scapta2-40-300x200.jpg 300w, https:\/\/scapta.com\/wp-content\/uploads\/2022\/08\/141021_Scapta2-40-768x512.jpg 768w, https:\/\/scapta.com\/wp-content\/uploads\/2022\/08\/141021_Scapta2-40-1536x1024.jpg 1536w, https:\/\/scapta.com\/wp-content\/uploads\/2022\/08\/141021_Scapta2-40-2048x1365.jpg 2048w, https:\/\/scapta.com\/wp-content\/uploads\/2022\/08\/141021_Scapta2-40-272x182.jpg 272w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_2115982434 {\n  width: 88%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<h2><span style=\"font-size: 90%;\" data-text-color=\"primary\"><strong>Yes, I want this! Ask a captain<\/strong><\/span><\/h2>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1358-o1\" lang=\"nl-BE\" dir=\"ltr\" data-wpcf7-id=\"1358\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/5734#wpcf7-f1358-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact Form\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/en\/wp-json\/wp\/v2\/pages\/5734#wpcf7-f1358-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1358\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"nl_BE\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1358-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" 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would you like more information about?\" name=\"Boodschap\"><\/textarea><\/span><br \/>\n\t<span class=\"wpcf7-form-control-wrap recaptcha\" data-name=\"recaptcha\"><span data-sitekey=\"6LeTh8AZAAAAACmtSb2fx43xJahpRR0r45s9-CRV\" class=\"wpcf7-form-control wpcf7-recaptcha g-recaptcha\"><\/span>\r\n<noscript>\r\n\t<div class=\"grecaptcha-noscript\">\r\n\t\t<iframe loading=\"lazy\" src=\"https:\/\/www.google.com\/recaptcha\/api\/fallback?k=6LeTh8AZAAAAACmtSb2fx43xJahpRR0r45s9-CRV\" frameborder=\"0\" scrolling=\"no\" width=\"310\" height=\"430\">\r\n\t\t<\/iframe>\r\n\t\t<textarea name=\"g-recaptcha-response\" rows=\"3\" cols=\"40\" placeholder=\"reCAPTCHA answer here\">\r\n\t\t<\/textarea>\r\n\t<\/div>\r\n<\/noscript>\r\n<\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-360\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-360\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I agree to the privacy statement<\/span><\/label><\/span><\/span><\/span><br \/>\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner button\" type=\"submit\" value=\"Ask\" \/>\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n<\/div>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\"  id=\"row-1951629667\">\n\n\n\t<div id=\"col-582923469\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2><span style=\"font-size: 90%;\" data-text-color=\"primary\"><strong>Our happy customers!&nbsp;<\/strong><\/span><\/h2>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\"  id=\"row-1925428753\">\n\n\n\t<div id=\"col-96414360\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  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88%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1229825623\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_271121489\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" style=\"margin:39px 0px -2px 0px;\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"550\" height=\"91\" src=\"https:\/\/scapta.com\/wp-content\/uploads\/2022\/08\/download-4.png\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/scapta.com\/wp-content\/uploads\/2022\/08\/download-4.png 550w, https:\/\/scapta.com\/wp-content\/uploads\/2022\/08\/download-4-300x50.png 300w\" sizes=\"auto, (max-width: 550px) 100vw, 550px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_271121489 {\n  width: 86%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1439972900\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1835444256 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n#section_1835444256 .ux-shape-divider--top svg {\n  height: 150px;\n  --divider-top-width: 100%;\n}\n#section_1835444256 .ux-shape-divider--bottom svg {\n  height: 150px;\n  --divider-width: 100%;\n}\n<\/style>\n\t<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":5736,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-transparent-header-light.php","meta":{"footnotes":""},"class_list":["post-5734","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - 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Dat kan enkel als klachten zo snel en effici\u00ebnt mogelijk opgevolgd worden. Met onze oplossing hou je klachten van klanten en leveranciers uit elkaar. Vanaf nu jouw klachtenopvolging effici\u00ebnt en zorgeloos\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/scapta.com\/en\/complaint-follow-up\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"klachtenopvolging I scapta industrie - Microsoft dynamics 365 partner\" \/>\n<meta property=\"og:description\" content=\"Klantenservice op wieltjes? Dat kan enkel als klachten zo snel en effici\u00ebnt mogelijk opgevolgd worden. Met onze oplossing hou je klachten van klanten en leveranciers uit elkaar. 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