Customer reporting
The kCarbon reporting dDashboard offers one 360° image
van customer relations, satisfaction en retention. Door data out CRM, ticketing en Feedback systems tea combine,
arises one integrated Customer profile that both
operational as strategic insights delivers.
Marketing en customer success teams can customer satisfaction, retention en Complaint analysis follow-up
via clear visualizations en trends. Met submodules for customer satisfaction, customer retention en
Complaint analysis help the dashboard By it identify van risks,
it strengthen van customer loyalty en it improve of the total customer experience.
Submodules
Customer satisfaction
b. Customer retention
c. Complaint analysis
KPIs
- NPS score
- Retention rate
- Number of complaints per month
Challenge
Organizations have often None complete overview van customer relations
, satisfaction en retention, why risks Open customer churn en
dissatisfaction tea leave turn Signaled.
Are you as CFO, Finance Manager, Business Controller Ready to make a difference with Power BI, regardless of your sector?
Solution
The dashboard integrates CRM, ticketing en Feedback systems in one clear
Customer profile,
why marketing en Customer successteams trends in customer satisfaction, retention en complaints can
monitor en proactive can
send Open loyalty en customer experience.
